VodiCARE VodiCARE Standard Program Components 24 X 7 Support 24 X 7 Support of critical components with spares available. Emergency Service Emergency Service Thirty (30) minute response to system majors as reported by prime contact or real-time generated if selected. Non-Emergency Repair Service Vodigo will dispatch its personnel or conduct a remote diagnostic assessment during regular time, within four (4) hours of the request, except when the request is made on the day before a Vodigo or statutory holiday or weekend; the work will then commence on Vodigo’s next business day. Technical Resources All Vodigo Technicians are fully qualified and have completed all Nortel required training for designation completion of NNCSS and NNCDS, Support Specialist and Design Specialist. Vodigo Technicians have completed the Nortel Patch Course and are available for all interface requirements into Nortel Technical Assistance Centre. Vodigo prides itself on keeping current on all technical advances. VodiBASE VodiBASE is a maintained database that includes customer specific system design and system inventory details. We have all your information at our fingertips and can diagnose or make recommendations immediately. VodiMANAGER VodiMANAGER is proactive switch management which includes database backup and system maintenance and is performed on your system on a quarterly basis. It allows us to locate and analyze potential trouble spots and optimize your network for peak performance. Quarterly reports provide you with accurate information on your system functionality and capacity to allow you to make informed decisions about your system and to plan for growth. Resource Availability Prime and back-up Technicians assigned, plus availability of Customer Care Specialists and Regional Service Providers. Warranty Vodigo provides a complete authorized warranty on Nortel equipment to its customer base. As a Nortel Premium Partner, Vodigo is qualified to deliver this warranty and the technical guidance and engineering support to augment the Nortel sponsored warranty programs. VodiCARE Optional Program Components VodiGUARD VodiGUARD is real time system monitoring performed 24 X 7 alerts us of any technical issues so we can keep your system running smoothly, with little to no down time. VodiSECURE Toll fraud can pose a major problem for any company. Hacking or toll fraud is the theft of long distance services by breaking into your telephone system, voicemail or through theft of calling card numbers. Inadequate control of calling privileges and of physical access to your system can cost companies thousands of dollars a year. All telephone systems should be protected to deter unauthorized use of your facilities. Your system may be vulnerable to abuses by hackers as well as employees. Vodigo is able to provide a complete system audit to analyze your system’s vulnerability to hackers and toll fraud. A complete report with findings, recommendations and risk reduction topics are compiled upon completion of the audit. VodiTECH An onsite technician can be scheduled on an hourly, daily or weekly basis for active offices, for unusually high move activity or to cover internal staff during training or vacation. VodiSERVICE Choosing the best data, voice and internet services can be a daunting task. Our team has a vast experience selling, servicing and implementing telco products and services. Vodigo can assist you by analyzing and recommending solutions that meet your requirements. Once a provider has been chosen Vodigo coordinates the delivery and implementation of these services.