ShoreTel's Unified Communications products include phones, switches, and software that are designed to allow easy deployment and rapid flexibility, and deliver world-class quality. ShoreTel’s IP phones provide the ultimate in ergonomic and aesthetics design, as well as superior audio quality. Their voice switches are purpose-built appliances with no moving media, delivering unmatched reliability and availability. And the ShoreTel’s Call Manager end-user application suite makes it easier for users to communicate with anyone, anywhere, any way they choose. The ShoreTel IP phone system is a completely integrated system that scales seamlessly from 1 to 10,000 users including PBX, voice mail, and automated attendant functions. ShoreTel highlights: Distributed Architecture Unmatched reliability Scalability Low total cost of ownership ShoreTel's distributed architecture is ideal for multi-site companies that span multiple locations because the ShoreTel IP phone system appears and behaves as a single, unified system. Call Manager Enables integration of communications platform with business processes. With ShoreTel’s Call Manager, your entire IP phone system can be managed from a single browser-based interface. Instead of multiple PBX, voicemail and automated attendant systems, this feature unifies all systems into a single interface. Unified Messaging The ShoreTel IP phone system provides a complete messaging solution from voicemail to automated attendant, along with desktop tools designed to increase employee productivity. Shoretel Product Overview (pdf) Independent Research Report - IP Telephony