Avaya Products Communication Server 1000 (CS1K) Is a server-based, full-featured IP PBX, providing the benefits of a converged network plus advanced applications and over 450 world-class telephony features. Fully distributed over IP LAN & WAN infrastructure with built-in reliability and survivability, Communication Server 1000 supports business-critical applications, including unified messaging, customer contact center, IVR, wireless VoIP and IP phones. Key Features Business Communication Manager (BCM450) Business Communications Manager 450 is an all-in-one, affordable platform for converged voice and data communications; ideal for medium-sized businesses and branch offices with 30-250 users. The unified communications capabilities of the Business Communications Manager 450 include unified messaging, message forwarding, Meet-Me Conferencing, Computer Telephony Integration (CTI) and Intelligent Contact Centre functionality to connect people quickly - enabling businesses to gain a competitive edge in an environment where speed, simplicity and savings are integral to success. Other advanced applications include robust telephony features, voice messaging, IP networking, Internet access, mobility solutions and IP telephony. With an easy-to-use and highly flexible architecture, the Business Communications Manager 450 enables mid-size sites to benefit from convergence capabilities that were previously only available to much larger organizations. Key Features Business Communication Manager (BCM400) Is an all-in-one platform providing 30 - 200 digital users or 90 IP telephone users. It delivers complete, integrated converged voice and data services - using traditional telephony or IP telephony, or a combination of both. Key Features Business Communication Manager 50 (BCM50) Is an all-in-one, affordable platform for converged voice and data communications for 3 to 20 users, yet scalable to serve more than 40. Provides advanced capabilities such as telephony features, voice messaging and unified messaging, IP networking, Internet access, contact centers with skills-based routing, and IP telephony. Easy-to-use and highly flexible architecture, it enables small sites to benefit from convergence capabilities. Key Features MERIDIAN 3900 (M3900) SERIES DIGITAL TELEPHONES Nortel M3900 Series Meridian Digital Telephones bring the functionality of Meridian 1 and Meridian SL-100 to the desktop with display-based interfaces, call log, self-labeling keys, and simplified administration. The M3900 portfolio offers five models and a variety of accessories to meet diverse requirements for features, ease of use, and productivity. M3902 Basic Telephone Designed for light telephone use in areas such as manufacturing, warehouses, and other business environments, the M3902 Basic Telephone brings a display-based interface and handsfree capability to this single-line phone. Self-labeling keys, "Smart" Mute, and user-selectable options make this a powerful single-line solution. The M3902 also increases its capabilities by supporting a cartridge accessory to add new features and capabilities. M3903 Enhanced Telephone The M3903 Enhanced Telephone is a multi-line digital phone supporting up to four lines and/or features. The productivity-enhancing Call Log feature displays the incoming and outgoing calls while the fixed feature keys allow you to switch easily from handset or handsfree to headset use, personalize the phone using the Options list, and quickly access your voice messageing system. M3904 Professional Telephone The M3904 Professional Telephone is a multi-line digital phone supporting up to 12 lines. Enhancements include offering the largest display in its class, a Personal Directory, Call Log, and a variety of user selectable options. Support for Personal Directory PC Utility allows you to create a directory of up to 100 names and download it to the phone. The Phase 3 M3904 also supports Full Duplex Handsfree with the addition of the new Full Duplex Handsfree Accessory that easily snaps into the Accessory Connection Module. IP PHONE 1100 SERIES The power of Bluetooth in Nortel’s top of the line communications terminal. The Nortel IP Phone 1100 Series encompasses a sleek, cutting-edge, ergonomic design with delivery of innovative capabilities including high resolution, backlit, pixel-based, graphical displays for optimal viewing experience, support for data and web-based applications, Universal Serial Bus peripheral support** for enhanced user navigation, an integrated phone switch with Gigabit Ethernet PC and LAN ports** for future-safe investment, integrated Bluetooth®*** audio gateway supporting Bluetooth headsets for enhanced mobility**, a local secure tools menu for simplified administration along with tight integration leveraging the robust suite of features as delivered from Nortel Communication Servers. **Available on selected models ***Bluetooth is a trademark of Bluetooth SIG, Inc. IP Phone 1120E The IP Phone 1120E is a multi-line (four lines), intermediate-level desktop phone encompassing a sleek, cutting-edge ergonomic design. IP Phone 1120E delivers an innovative array of features including a high-resolution, pixel-based, fully-backlit, eight-level greyscale, graphical display, support for converged (voice and data) applications as presented from external application servers, four-way navigation cluster and USB peripheral support for a superior navigation experience, an integrated phone switch with Gigabit Ethernet LAN and PC ports, a local Tools Menu for simplified administration along with the suite of features delivered from Nortel Communication Servers. IP Phone 1140E The IP Phone 1140E is a multi-line professional-level desktop IP phone encompassing a sleek, cutting-edge ergonomic design. IP Phone 1140E delivers an innovative array of features including a high-resolution, fully-backlit, pixel-based graphical monochrome eight-level greyscale display, support for converged (voice and data) applications as presented from external application servers, a four-way navigation cluster with new Enter Key, USB peripheral support for superior navigation experience, an integrated Bluetooth®** Audio gateway for greater freedom and mobility at the desktop, an integrated phone switch with Gigabit Ethernet LAN and PC ports, a local Tools Menu for simplified administration along with the suite of features delivered from Nortel Communication Servers. **Bluetooth is a trademark of Bluetooth SIG, Inc IP Phone 1150E IP Phone 1150E is a multi-line, specialty IP Phone designed for ACD and IP Contact Center environments. IP Phone 1150E supports up to twelve line/programmable feature keys** and features seven additional fixed keys dedicated for use by agents or supervisors. IP Phone 1150E leverages the IP Phone 1100 Series design and includes high-resolution, backlit, graphical, pixel-based displays, a USB port for navigation and entry, Bluetooth agent headset support and integrated Gigabit Ethernet to deliver superior performance and user experience. IP Phone 1140E with Expansion Module The Expansion Module for IP Phone 1100 Series is an accessory to the IP Phone 1100 Series portfolio, which delivers investment protection at the desktop through increased scalability. Eighteen line/programmable feature keys per module are supported and up to three modules can be supported with an IP Phone 1120E, IP Phone 1140E or IP Phone 1150E. The Expansion Module for IP Phone 1100 Series is available on Nortel Communication Server 1000 Release 4.5 and later. IP Phone 2002 The Nortel IP Phone 2002 is a multi-line, intermediate-level, standards-based IP Phone within the IP Phone 2000 Series portfolio and supports moderate call traffic environments. With a 4 line x 24 character LCD, four-way navigation cluster, programmable line/feature keys and hands-free speakerphone, the IP Phone 2002 is ideally suited for users such as office professionals, technical specialists and administrative personnel. IP Phone 2004 The Nortel IP Phone 2004 is a professional-level desktop IP Phone which is ideally suited for managers, knowledge workers and administrative staff. IP Phone 2004 supports up to twelve user-defined line/programmable feature keys* and comes standard with a large monochrome display which can support converged (voice and data) applications presentation in textual format, high-quality audio speakerphone, an integrated IEEE 10/100 Ethernet switch, context-sensitive soft keys and leverages a robust suite of business communication features as delivered by Nortel Communication Servers such as Business Communications Manager, Communication Server 1000, Communication Server 2100, Multimedia Communications Server 5100 and Meridian 1. IP Softphone 2050 Release 3.0 The IP Softphone 2050 transforms your PC into a full-featured platform which can now offer real-time, feature-rich voice communications along with support of data communications. The IP Softphone 2050 can be used as a primary or supplemental desktop IP Phone whether at the office, at home or on the road. We are now selling the newest version of IP Softphone, release 3.0, with new functionality such as add on key expansion modules and integrated click to call directly from your Outlook address book. Mobile USB Headset Adapter for IP Softphones The Nortel Mobile USB Headset Adapter extends high-quality digital audio and business telephony features from Nortel Communication Clients including the IP Softphone 2050, Multimedia Communication Server 5100 and Multimedia Communication Server 5200 Clients, and the m6350 for IP Centrex applications. USB 1.1 (and later) connections are supported along with a 2.5mm headset jack, offering the choice of a single 3rd party headset for use in both public and private network calls. Mobile Voice Client 2050 Mobile Voice Client 2050 extends 802.11b WLAN IP Telephony to mobile workers using Microsoft Windows Mobile 2003 and 2003 Second Edition Pocket PC PDAs including the Dell Axim X50v, Axim X5 Advanced, X3 and X3i, Hewlett Packard iPAQ 555x and Toshiba e75x and e80x series models. Voice and data communications are secure for external-to-campus employees with support for IPSec VPN tunneling with Nortel Communication Servers delivering support of up to 650 telephony features. BUSINESS SERIES TERMINALS As the next-generation telephones that build on the Norstar Telephone Portfolio, the Business Series Terminals set the standard for durability, reliability and flexibility. These products can be deployed to support both the Business Communications Manager and Norstar systems with full backward-compatibility, so you can add them to your existing voice infrastructure to cost-effectively scale voice connectivity as your business grows. Business Series Terminal T7208 Business Series Terminal T7208 is an enhanced-level, multi-line telephone with an integrated LCD. It is intended for moderate call volume users such as office professionals and technical specialists. Business Series Terminal T7316E Nortel Business Series Terminals T7316E is a full-featured, expandable, multi-line telephone that has a two-line, 16-character-per-line display that is menu driven and supported by three context-sensitive soft keys. The T7316E provides access to 24 memory buttons, 16 of which include multi-segment icons for fast and precise decision making. It is designed for high call volume positions requiring access to extensive system features. Typical users include supervisors, managers, executives, and other business professionals. Call Centre/Contact Centre/Symposium Nortel’s Contact Center portfolio enables you to engage with customers in new ways by providing blended multimedia capability and outbound calling campaigns utilizing existing TDM investments or powerful converged IP infrastructures. Our contact center solutions are scalable and flexible - a powerful virtual contact center with agents and supervisors located anywhere a secure IP connection can be made.   Voicemail/Call Pilot Voicemail is a centralized system of managing telephone messages for a large group of people. It mimics the functions of an answering machine uses a standard telephone handset for the user interface, and uses a centralized, computerized system rather than equipment at the individual telephone. Nortel's CallPilot Unified Messaging combines voicemail, fax and e-mail into a single location that can be accessed from anywhere, over the Internet or telephone. It allows companies to stay connected with customers and business affiliates, while reducing operating expenses. Key Features   Data Networking Nortel offers end-to-end solutions that securely cover the complete (Layers 2-7) networking spectrum. Business Optimized Networking is Nortel's foundational data networking strategy that delivers simplified and optimized network infrastructure that is directly aligned to support an organizations core business and communication applications, services and processes. Business Optimized Networking provides customers: A reliable, high-performance, scalable converged IP core foundation High-quality access/services to extended enterprise locations/sites Ubiquitous, high-quality service for any mobile user, device or application Always-on, consistent access to business applications and services Optimized support multimedia, IP Telephony Unified Communications and customer business applications Products and Services include: Ethernet Routing Switches Secure Routers Application Switches WLAN Security Management Implementation Click on the link below to calculate your Nortel Energy Savings using Nortel Data. Mobile Unified Communications Extending enterprise communications to mobile phones is about giving mobile user access to the same telephony features and functions from their mobile phone as they have on their office phone and PC client – to deliver a consistent user experience along with more efficient voice traffic handling and cost savings. Nortel offers two solutions for converging mobile phones with enterprise communications;   Mobile Extension Extend the power of the CS1000 all the way to your mobile phone. With Nortel’s mobile extension feature you can twin the functionality of your desktop phone with your cell phone. This feature provides the user the ability to: Have incoming desk calls simultaneously ring a cell phone and desk phone “Handoff” calls from your desk to your cell phone seamlessly as you leave your desk/office. You may also hand calls back to your desk phone upon your return to cut your monthly cell phone costs Capitalize on cheaper long distance rates then your cell carrier provides by dialing your long distance calls on your cell through your business phone system Transfer, conference and access many of the features available at your desk phone right from your cell. With Mobile Ex your cell phone becomes part of your business phone system and goes with you wherever you go.   Mobile Communication 3100 All the features and benefits of Mobile Extension for smartphones. Mobile Communication 3100 delivers an advanced feature set through intuitive user GUI. A Mobile Communication Client (MCC) installed on the smartphone enables the enhanced functionality. These solutions deliver enterprise communications for mobile phones including single identity and voice mail, enterprise telephony, remote call control and Wi-Fi mobile extension. Benefits of Nortel Unified Communications include; Simplier and Richer Mobile Communications Single phone number and voice mail to manage Consistent communications on mobile and office phone Seamless handoff between devices Lower Costs with Increased Control Opportunity for lower monthly charges up to 30% Avoid extra cell services i.e. voice mail Avoidance of roaming charges Conferencing Services Do you use carrier provided conference services? Do you know how much a year you spend on conference services? Did you know that most Nortel phone systems have the ability to provide you with your own conference bridge services? With Nortel conferencing solutions you can set up and schedule your own conferences with ease and avoid the high costs of carrier conference solutions. We can even help you calculate the ROI of a conferencing solution showing you that the solution can pay for itself quickly. Unified Desktop Messaging Utilize the power of your email client by using it to not only read your emails but listen to, forward, and reply to voice mail without ever picking up your telephone. Nortel’s unified messaging also allows you to send and receive faxes right to your email Inbox. Got a blackberry? You can even have voicemail’s forwarded to your blackberry and play the message right on your RIM device.